Returns and Refunds

Tiny Timber Collective Pty Ltd (ABN 41 644 921 540) (“Tiny Timber Collective/We/Us”) prides itself on providing high quality products and is committed to customer satisfaction. This Returns Policy forms part of our website Terms & Conditions which can be found at https://tinytimbercollective.com/pages/website-terms-and-conditions.

How do I return a product?

It’s super important to us that you love your purchase. If you want to return a product, please take a look at the conditions required for either Change of Mind or Warranty items. If you meet these criteria, then please send an email to hello@tinytimbercollective.com so we can help you out.

Change of Mind

We get it, sometimes you change your mind about a purchase. That’s why we have a Change of Mind Return Policy in addition to your rights under the Australian Consumer Law (including any rights in respect of faulty items). You may return unused and unopened items within 30 days of receiving them (either for an exchange or a full refund of the price you paid for the item), provided you comply with the conditions listed below. Please note that original shipping fees for change of mind returns are not refunded:

All returns must be unused and in their original condition (including all original protective packaging). Packaging must be unopened.
Shipping costs to return the product/s are at your own expense.
'Clearance' or 'Seconds' items cannot be returned.
Item was not purchased as part of a Bundle.

These conditions apply only to Change of Mind returns and do not apply to items that are returned because they are faulty. If you have a faulty item to return, please see Warranty section below. Tiny Timber Collective is not required to accept Change of Mind Returns on items outside the specified return window or items that do not comply with this Change of Mind Returns Policy.

Important reminder that this Change of Mind Return Policy is in addition to, and does not affect, your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.

Warranty

Our goods come with the guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Who is covered under this policy?

Our warranty only extends to the original purchaser of the product. The warranty is effective from the date of purchase from our website. If the original purchaser transfers the ownership of the product the warranty is void. Original purchaser must provide proof of purchase at time of making a claim.

What does this warranty cover?

You are entitled to replacement or refund for faulty or defect products. You are entitled to replacement or refund on any products damaged during shipping.

All Tiny Timber Collective products come with a 12-month structural warranty and a 6-month parts warranty.

The warranty period begins from the date of delivery. We encourage that you check the product upon receiving it and report any faulty products or parts within 30 days of delivery. In the event the product is used where a fault has been identified this may void the warranty.

What is not covered under this warranty?

Damage caused by:

Improper use
Cleaning products
Use of accessories not purchased from Tiny Timber Collective
Normal wear and tear
Accidents
Improper assembly
Improper storage
Failure to follow cleaning and maintenance guidelines
Prolonged exposure to sunlight causing fading or discolouration

Any modifications or alterations made to the product will void the warranty.

Please also note that the any cost of returning any products during the warranty process is not covered under the warranty; shipping and any re-stocking costs will be decided at the discretion of Tiny Timber Collective.

As our products are constructed primarily from beech timber, variations in wood grains, colour and finish are fair and reasonable and to be expected when purchasing products with this material makeup. In these instances, Tiny Timber Collective is unable to provide returns or replacements for reasonable minor imperfections in the colour and grains of the timber.

Tiny Timber Collective reserve the right to choose whether a product will be repaired, replaced, or refunded during the warranty process. All shipping and re-stocking fees during this process will be decided at the discretion of Tiny Timber Collective.

What are the Australian Consumer Law requirements around faulty items?

In the case of faulty items purchased from Tiny Timber Collective, any related return and refund rights we offer you will apply in addition to, and do not limit, other rights and remedies you may have under law, including the Australian Consumer Law.

Here’s what to do if you identify a faulty item:

within warranty for that item, you can contact us for return information.
outside the warranty periodfor that item please contact us here as you may still be entitled to store credit, replacement (where available), or refund.

When possible, please notify us of faulty items within 30 days from receipt of delivery.

Don’t worry, faulty items do not have to be returned in their original packaging, but they must be packaged appropriately to avoid damage during the return shipping process.

Additional factors such as age, price, the item's condition, and the disclosures made about the item may be relevant to your return and refund rights under the Australian Consumer Law.