Shipping Information

Due to the size and weight of our product, the shipping charges will vary depending on your location. These fees will be automatically calculated at checkout once you enter your delivery address. To see the shipping fees for your order please add the items to your cart and enter your delivery address.

We do! You can select this as an option at checkout and the shipping fees will automatically be calculated.

Sorry, we are online only at this stage. But if this changes, we will certainly let you know.

If our carrier will ship there, we do.

Not at this stage, sorry but we’d love to in the future. So please subscribe here if you’d like to stay in the loop.

You will receive an email confirming your order, and then another one once it has been dispatched. Your dispatch email will contain all the juicy details like your tracking number and the shipping provider so you can watch its progress. Sometimes, our emails get flagged as ‘junk’ or ‘other’ (how rude!) so make sure you check those folders too. If you need a hand tracking your order, please get in touch hello@tinytimbercollective.com

Yay! We love how excited you are to receive your TTC products. Once we receive your order, we try to be as speedy as we can to get it on its way to you. We usually need 2-3 business days to dispatch your order, although this is sometimes longer in busy sale periods. As soon as it’s on its way, we will send you a tracking number which will have an estimated delivery period so keep an eye on your inbox. As always, we are here to help, so get in touch if you need help tracking it down hello@tinytimbercollective.com

Please use the tracking number provided in your shipment notification. If this doesn’t help, please contact us hello@tinytimbercollective.com so we can give you a hand to track it down.

Don’t panic, we are here to help. Please contact us hello@tinytimbercollective.com with your order details and we will help you out.

If your order has arrived, and it isn’t 100% perfect, we offer refunds, credits, returns and exchanges depending on the situation. You can find more information on our Returns page, or feel free to get in touch with us hello@tinytimbercollective.com